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Reference Benchmarks

​Management & Business Academy for Eye Care Professionals 2015 Edition

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Calculations derived from the MBA for Average Net Income:
  • $306 x 30% =
  • $92 Net Income per patient

Reference: Management & Business Academy, 2015 Essilor of America,
Page 5 of Key Metrics
​Page 44 Net Income % of Gross Revenue
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Practice Benchmarks: On-Line Scheduling

  • Eyefinity Practice Management and eWebExtra provides a complimentary On-line Scheduling feature.
  • Practices using eWebExtra Online Scheduling average between 15 to 17 patients per month
    • For our estimate we propose at least 1 may have used on-line scheduling to book an appointment.
    • Patients will often book appointments on-line because they are too busy during the day when the practice is open.
    • Increase your odds of not losing that patient by providing a way for the patient to schedule online.
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Practice Benchmarks: Reducing No Shows

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Appointment Confirmations
  • Eyefinity Practice Management provides a dedicated Appointments Confirmation Page for calling and confirming patients prior to their visit.  For our estimate we propose at least 4 patients will be reminded of their appointment per month who would have resulted in a "no show".
  • Capturing 1 no show will help pay for electronic patient reminders.
  • Using Electronic Reminders:
    • Reduces no shows by ~30% more.
    • ~98% will open text versus 20% will open email
Patient Engagement Options
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Practice Benchmarks: Patients per Day

  • Eyefinity Practice Management users average about 10 patients per day per OD.
    • Some are on the high-end near 30 or more patients per day
  • We estimated for 1 OD about 60 patients per month assuming the practice is open 6 days a week.
  • Each practice is different and this metric can be adjusted
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Practice Benchmarks: Front Office Time Savings

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Patient Overview - save time
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VSP Eligibility & Authorization
  • Eyefinity Practice Management Time Saving Features per patient:
    • Save ~1 minute with ​Patient Overview reducing ~6 clicks per patient to access notes, family members, orders, etc.
    • Save ~1 minute when adding insurance while scheduling.
    • Save ~1 minute with VSP Patient Eligibility & Authorization within the system without jumping out to Eyefinity.com.
    • Save ~1 minute when patients can schedule on-line which saves time for the Front Office taking and entering in the patient demographics over the phone.
    • Save ~1 minute with Patient Forms which can be entered on-line and attached to the Patient Demographic, versus manually scanning and attaching forms.
    • Save ~1 minute with the scheduler which provides a full week view to maximize efficiency in scheduling patients.
    • Save ~1 minute with Find Next Open appointment to quickly find open time slots when a patient calls.
    • Save more time:
      • The Quick List reduces context switching between ordering and billing as well as Front Office tasks to save the practice time.
      • ABB Contact Lens Ordering integration for time savings in submitting CL orders.
      • Total Merchant Services integration for time savings in taking payments.
      • VSP electronic lab and claim submission to save time
      • ​Trizetto non-VSP claim submission as an added service to save time.
  • The above features have an estimated time savings which improve efficiency:
    • ~4 minutes savings for each patient in the Front Office and
    • ~5 minutes when submitting claims and labs manually.
    • Actual time savings may vary.
Practice Management

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Copyright © 2016 Eyefinity
  • Why Eyefinity
  • Patient Engagement
  • Practice Management
  • EHR
  • Tools
    • Estimator
    • Survey