​Management & Business Academy for Eye Care Professionals 2015 Edition

Calculations derived from the MBA for Average Net Income:

• $306 x 30% =
• $92 Net Income per patient

Reference: Management & Business Academy, 2015 Essilor of America,
Page 5 of Key Metrics
​Page 44 Net Income % of Gross Revenue

Practice Benchmarks: On-Line Scheduling

• Eyefinity Practice Management and eWebExtra provides a complimentary On-line Scheduling feature.
• Practices using eWebExtra Online Scheduling average between 15 to 17 patients per month
  • For our estimate we propose at least 1 may have used on-line scheduling to book an appointment.
  • Patients will often book appointments on-line because they are too busy during the day when the practice is open.
  • Increase your odds of not losing that patient by providing a way for the patient to schedule online.
    

Practice Benchmarks: Reducing No Shows

Appointment Confirmations

• Eyefinity Practice Management provides a dedicated Appointments Confirmation Page for calling and confirming patients prior to their visit.  For our estimate we propose at least 4 patients will be reminded of their appointment per month who would have resulted in a "no show".
• Capturing 1 no show will help pay for electronic patient reminders.
• Using Electronic Reminders:
  • Reduces no shows by ~30% more.
  • ~98% will open text versus 20% will open email

Patient Engagement Options

Practice Benchmarks: Patients per Day

• Eyefinity Practice Management users average about 10 patients per day per OD.
  • Some are on the high-end near 30 or more patients per day
• We estimated for 1 OD about 60 patients per month assuming the practice is open 6 days a week.
• Each practice is different and this metric can be adjusted

Practice Benchmarks: Front Office Time Savings

Patient Overview - save time

VSP Eligibility & Authorization

• Eyefinity Practice Management Time Saving Features per patient:
  • Save ~1 minute with ​Patient Overview reducing ~6 clicks per patient to access notes, family members, orders, etc.
  • Save ~1 minute when adding insurance while scheduling.
  • Save ~1 minute with VSP Patient Eligibility & Authorization within the system without jumping out to Eyefinity.com.
  • Save ~1 minute when patients can schedule on-line which saves time for the Front Office taking and entering in the patient demographics over the phone.
  • Save ~1 minute with Patient Forms which can be entered on-line and attached to the Patient Demographic, versus manually scanning and attaching forms.
  • Save ~1 minute with the scheduler which provides a full week view to maximize efficiency in scheduling patients.
  • Save ~1 minute with Find Next Open appointment to quickly find open time slots when a patient calls.
  • Save more time:
    • The Quick List reduces context switching between ordering and billing as well as Front Office tasks to save the practice time.
    • ABB Contact Lens Ordering integration for time savings in submitting CL orders.
    • Total Merchant Services integration for time savings in taking payments.
    • VSP electronic lab and claim submission to save time
    • ​Trizetto non-VSP claim submission as an added service to save time.
• The above features have an estimated time savings which improve efficiency:
  
  • ~4 minutes savings for each patient in the Front Office and
    
  • ~5 minutes when submitting claims and labs manually.
    
  • Actual time savings may vary.

Practice Management